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I have been successfully doing this for about the past year. I have been in communication with Comcast and they claim that every is good on their end and that it is a Roku issue. I have rest my Roku, no luck. I have factory rest my Roku, still no luck. I'm here looking for answers as I cannot seem to get in contact with anyone from Roku because Covid killed their customer support.
I only bought this Roku device so that I could view live TV through Xfinity Stream Beta app, which I had been successful in doing so until today when out of nowhere it just stops working. This Roku is no useless to me. The problem was fixed by Comcast issuing an account refresh for each of my 2 Roku boxes. Channels came back immediately. No explanation as to what happened, however. I call them and got in the call-back queue. I only waited about 20 minutes for the call-back.
It took only 10 Xfinity Stream Problems Youtube minutes to resolve. View solution in original post. I didn't even do anything. Makes no sense. But I guess I got my live TV back. I did it through Xfinity assist. They connected me to technical support assist and through there they refreshed my account with my new address.
All good now. Make sure all your Roku devices are all plugged in and connected to internet when they refresh your address. One of mine was not so now I need to have them do it again. I had the same error message after signing up for Xfinity TV service. I expected them to send a technician out to set me up, but they said, "just download the app and stream everything. I tried calling Comcast customer service. I waited on hold for several hours over a few days, and talked to three different reps who didn't know what they were doing.
One had screaming children in the background and when I said I couldn't hear her, she put me on hold for ten minutes. I then hung up. Another customer service rep asked if my television was "technicolor. What does that even mean? Fast forward to this morning two and a half days after I ordered TV service - I went to my local Xfinity store and in under two minutes they had moved my order from "confirmed" to "activated" and my streaming TV service now works.
Why on Earth could the three customer service reps that I spoke with not do the same thing? I know Comcast has a reputation for terrible customer service, but the level of incompetence is just shocking. I know what I'll be doing if I have issues in the future - going into the store. Roku Community. Sign In Help. Turn on suggestions.
Auto-suggest helps you quickly narrow down your search results by Xfinity Stream Problems 4th suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Brenthalomue Level 8. Accepted Solutions. Same problem Xfinity Stream Problems App here. I can stream on my PC and phone, but there are no channels on my TV.
Yeah, definitely seems like a Roku issue. A system refresh from Comcast also fixed my problem. Thank you for the information!!! So I just call Comcast and ask them to refresh my system? What system? Croth23 Level 7. Trending Discussions.
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