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Although we know our jetboat excursions are an all-time favorite, we understand that an excursion this season might not be the best fit for everyone. There are also exemptions to the face covering mandate for both guests and team members, as well as additional factors that play into compliant group seating that may not appear as social distanced. Our amazing Crew members are working tirelessly to provide the safest environment possible while adhering to protocol and mandates.
Please know that we will not put our Crew or Pilots in a compromising position that could result in an unnecessary escalation. We want everyone to have a great jetboat adventure, and we want them to feel comfortable and safe at all times. So please do not put yourself or others in an uncomfortable situation if you have any personal reservations to being near guests that may be exempt or choose not to comply with mandates.
We ask that guests remember to show respect and kindness to others at all times. Group Reservations : Group booking reservations have no capacity limit. Group Seating : Social distancing will be required for all passengers on-board. Groups of 10 or less will be seated together. Groups of 10 or more will be social distanced.
Due to limited capacities and high demand, we encourage guests to book Excursions online at hellgate. Limited number of persons inside the building - we request single person check-in for your reserved party.
Check-In Exit is located on the side of the building facing the full parking lot. Please follow appropriate signage, arrows and distancing circles provided. Our Hellgate tent has been dedicated to waiver application. It will be located outside the Hellgate entrance for passenger access with distancing regulations. Passengers on Board : Social distancing regulations will be required for all passengers on-board. Single reservation groups of 10 or less will be seated together on the boats.
Passengers at Riverlodge : Social distancing regulations will be required for all passengers at the Hellgate River Lodge.
Single reservation groups of 10 or less will be seated together at their table. Providing a safe and sterile environment for Hellgate guests and crew will continue to be our top priority.
We remain committed to the highest standards of customer service, cleanliness and safety. Please see our cancellation policy at hellgate. Please note that a non-refundable purchased ticket is not exempt due to the current COVID pandemic, however upgrades to a refundable ticket are encouraged.
Contact us at if you are not feeling well or believe that you may have been exposed to COVID Be kind and have fun!
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